Heap
- Free allowance
- Free plan: up to 10k monthly sessions with core analytics charts, unlimited enrichment sources, guides integrations, 6 months of data history and SSO; no CSV exports; past the monthly limit data is neither dropped nor throttled but stays hidden until the account upgrades
- Verdict
- caveatusable, with a named limit or an unprobed read path
- Cost
- free tier
- Identity
- emailno card, phone required
- Binding limit
- volume-quotaup to 10k monthly sessions on Free
- Evidence
- documented10 sources; a first-party page was read and the sentence quoted
- Freshness
- stale on 2026-12-02checked 2026-11-01 (live); stale on 2026-12-02
| Free tier | Free plan: up to 10k monthly sessions with core analytics charts, unlimited enrichment sources, guides integrations, 6 months of data history and SSO; no CSV exports; past the monthly limit data is neither dropped nor throttled but stays hidden until the account upgrades unit mixed; metered on request-count; The unit is the session, a period of activity of one user that ends after 30 minutes of pageview inactivity on the web and 5 minutes on mobile; the vocabulary has no sessions term, so mixed is the nearest. The sign-up button reads Start Free Trial, and whether the Free plan has an end date is unverified: not stated on the pricing page. |
|---|---|
| Price | none stated |
| Limits |
Free has no CSV exports, no unlimited users and reports and no chart customization, which start on Growth. |
| Binding | volume-quota The 10k monthly sessions are the ceiling, and past it the data is hidden until the account upgrades. |
| Identity | email The sign-up form asks for a first name, a last name, a work email address, a password, a company name, a company size and a storage region in the US or the EU, with an optional phone number; no card field appears on it. The button reads Start Free Trial. |
| Egress | CSV exports start on the Growth plan and are not part of Free; the server-side APIs send data in and delete users, and no read API is named for Free |
| Per-object cap | unverified: no per-event size is stated on the pages read |
| Retention | 6 months of data history on Free, against 12 months on Growth; 3 years is an add-on for Pro and Premier |
| Interface | rest Server-side APIs send server-side data, including user and account properties, into Heap and delete users with an auth token; an EU datacenter needs the calls sent to c.eu.heap-api.com. Events from sites and apps come from the web snippet and SDKs. Which APIs are open to the Free plan is unverified: the pricing page's APIs row did not keep its marks. endpoint: https://heapanalytics.com |
| Tooling | the web snippet and mobile SDKs with autocapture, the server-side APIs and the web app |
| Composes with | Autocaptured product analytics for the front end of a free-hosted app, up to 10k sessions a month, with 6 months of history and no event tagging. |
| Reliability | past the monthly session limit data is not dropped or throttled, and the owner receives an email asking to upgrade before the data can be viewed again |
| Evidence note | documented Plan limits are quoted from the first-party pricing page, read through a pinned page reader, and the sign-up fields from the sign-up page. No account was opened, so later steps are unverified: behind a sign-up. |
| Parsed numbers |
|
Evidence 10
| date | source | what it proved |
|---|---|---|
| 2026-11-01 | www.heap.io/pricing | the Free plan includes core analytics charts, unlimited enrichment sources, guides integrations, 6 months of data history and SSO |
| 2026-11-01 | www.heap.io/pricing | the Free plan is limited to 10k monthly sessions |
| 2026-11-01 | www.heap.io/pricing | Growth adds CSV exports and 12 months of data history to Free |
| 2026-11-01 | www.heap.io/pricing | past the plan limit data is not dropped or throttled but cannot be viewed until the account upgrades |
| 2026-11-01 | www.heap.io/pricing | a session ends after 30 minutes of pageview inactivity on the web and 5 minutes on mobile |
| 2026-11-01 | www.heap.io/pricing | 3 years of data history is an add-on for Pro and Premier |
| 2026-11-01 | developers.heap.io/reference/server-side-apis-overview | the server-side APIs send server-side data into Heap and delete users with an auth token |
| 2026-11-01 | developers.heap.io/reference/server-side-apis-overview | an EU datacenter needs server-side calls sent to c.eu.heap-api.com |
| 2026-11-01 | heapanalytics.com/signup | the sign-up form asks for a name, work email, password, company, size and region with an optional phone number |
| 2026-11-01 | heapanalytics.com/signup | the storage region is chosen at sign-up between the US and the EU |