{"eid":"sendbird","name":"Sendbird Chat","domain":"sendbird.com","resolved_by":"domain","topics":["storage"],"n_records":2,"best_vorder":6,"review":null,"aliases":["Sendbird Chat","Sendbird Chat (free plan)","sendbird free plan 'unlimited message storage'","sendbird.com"],"records":[{"rid":"storage/sendbird-chat","card":{"rid":"storage/sendbird-chat","eid":"sendbird","topic":"storage","slug":"sendbird-chat","provider":"Sendbird Chat (free plan)","url":"https://sendbird.com/pricing","domain":"sendbird.com","category":"messaging","tier":null,"verdict":"fails-quota","vorder":6,"grp":"rejected","self_hosted":0,"confidence":"documented","binding":"retention-clamped","identity_kind":"country-phone","identity_basis":"defaulted","needs_card":null,"needs_phone":null,"needs_id":null,"needs_institution":null,"country":null,"crypto":null,"interfaces":"rest","egress_metered":0,"per_object_bytes":null,"retention_days":180,"verified_at":"2026-11-03T15:03:54.247Z","verified_basis":"live","checked_on":"2026-11-03","stale_on":"2026-12-04","n_evidence":6,"usd_month":null,"usd_per_tb_month":null,"summary":"Free trial plan: up to 1,000 MAUs, unlimited messages per month and 'Unlimited' message storage, but messages are retained for six months; no credit card req...","duplicate_of":null,"n_unknown":6,"free_unit":"unlimited"},"record":{"topic":"storage","slug":"sendbird-chat","provider":"Sendbird Chat (free plan)","url":"https://sendbird.com/pricing","category":"messaging","free_tier":{"stated":"Free trial plan: up to 1,000 MAUs, unlimited messages per month and 'Unlimited' message storage, but messages are retained for six months; no credit card required","unit":"unlimited","metered_on":"stored-bytes","source_url":"https://sendbird.com/pricing","read_on":"2026-10-21","notes":null},"per_object_cap":{"stated":"not stated","source_url":"https://sendbird.com/pricing","notes":"not stated"},"retention":{"stated":"6-MONTH RETENTION, stated twice on the pricing page","days":180,"source_url":"https://sendbird.com/pricing","notes":"not stated"},"egress":{"terms":"No per-GB egress line; file downloads go through Sendbird's API with an application ID and usually a session/access token.","metered":false},"interface":["rest"],"interface_detail":"rest","tooling":"sendbird-platform-api + the Chat SDKs (JS/iOS/Android/Flutter). Solid SDK, wrong product shape for a filesystem.","chaining":"Does not chain: unlimited storage is real only inside a 6-month sliding window, so total held bytes are bounded by write rate x 182 days.","limits":[{"kind":"retention-clamped","value":"messages are retained for 6 months on the free trial plan; extended retention is an Enterprise feature","source":"https://sendbird.com/pricing"},{"kind":"volume-quota","value":"up to 1,000 MAUs and up to 20 peak concurrent connections","source":"https://sendbird.com/pricing"}],"limits_note":"6-MONTH RETENTION, stated twice on the pricing page. 'Unlimited' message storage is therefore a rate allowance, not a capacity. Extended retention is an Enterprise (paid) feature — the exact upsell that tells you retention is the metered axis.","identity_cost":{"kind":"country-phone","detail":"unverified: the sign-up form fields were not readable; the pricing page states 'No credit card required' for the free trial","country":null},"reliability_note":"Silent 6-month truncation on the free tier; the 'Unlimited' label on the same page as '6 months' is the single clearest example of the unlimited-that-isn't trap.","confidence":"documented","confidence_note":"The 2026-11-03 evidence rows read https://sendbird.com/pricing for the 1,000 MAU free trial limit, six-month message retention, no credit card required and the Starter price. The retention clamp and quota that decide the fails-quota verdict cite vendor captures; the sign-up form fields are unverified.","evidence":[{"url":"https://sendbird.com/pricing","date":"2026-10-21","proved":"read live: 'Message storage ... Please note messages will be retained for a period of six months. Extended message retention is available on Enterprise plan.'; and separately 'Message retention 6 months' and 'Message storage ... Unlimited'"},{"url":"https://sendbird.com/pricing","date":"2026-11-03","proved":"the free trial plan is limited to 1,000 monthly active chat users","capture":"sha256:ac1532cdb7a453b22ca950ebb734679a1047e4286a971c58c5594bda16405f9f","quote":"- MAUs Monthly Active Chat Users Up to 1,000"},{"url":"https://sendbird.com/pricing","date":"2026-11-03","proved":"messages are retained for six months","capture":"sha256:ac1532cdb7a453b22ca950ebb734679a1047e4286a971c58c5594bda16405f9f","quote":"Please note messages will be retained for a period of six months. Extended message retention is available on Enterprise plan."},{"url":"https://sendbird.com/pricing","date":"2026-11-03","proved":"the free trial plan needs no credit card","capture":"sha256:ac1532cdb7a453b22ca950ebb734679a1047e4286a971c58c5594bda16405f9f","quote":"- No credit card required"},{"url":"https://sendbird.com/pricing","date":"2026-11-03","proved":"Starter is $349 per month billed annually or $399 per month billed monthly","capture":"sha256:ac1532cdb7a453b22ca950ebb734679a1047e4286a971c58c5594bda16405f9f","quote":"Starter 5K Get started with chat $349 /month Billed annually, or $399/month billed monthly"},{"url":"https://sendbird.com/pricing","date":"2026-11-03","proved":"the retention window is 6 months","capture":"sha256:ac1532cdb7a453b22ca950ebb734679a1047e4286a971c58c5594bda16405f9f","quote":"- Message retention 6 months"}],"verdict":"fails-quota","verified_at":"2026-11-03T15:03:54.247Z","notes":"Free trial plan: up to 1,000 MAUs, 6-month message retention. Paid: Starter $349 /month billed annually, or $399/month billed monthly; Pro $499 /month billed annually, or $599/month billed monthly; Enterprise on request.","extras":{"dead_end":{"failure_class":"retention","why":"Pricing page advertises 'Message storage: Unlimited' on the free tier — a number that is immediately contradicted by the retention row on the same page.","retry_when":null,"first_recorded":"2026-10-21"}},"binding":"retention-clamped","binding_note":"'Unlimited' message storage is clamped by a 6-month retention window, so held bytes are bounded by the write rate over six months"},"claims":[{"path":"$.free_tier","kind":"has-free-tier","num":1.0,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"ok"},{"path":"$.free_tier.stated","kind":"free-quota","num":null,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"unparsed"},{"path":"$.limits[0].value","kind":"limit:retention-clamped","num":null,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"unparsed"},{"path":"$.limits[1].value","kind":"limit:volume-quota","num":null,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"unparsed"}],"unknown":[["$.extras.dead_end.retry_when","process"],["$.free_tier.notes","process"],["$.identity_cost.kind","identity-defaulted"],["$.per_object_cap.notes","not-extracted"],["$.per_object_cap.stated","not-extracted"],["$.retention.notes","not-extracted"]],"history":[],"drift":[]},{"rid":"storage/sendbird-free-plan-unlimited-message-storage","card":{"rid":"storage/sendbird-free-plan-unlimited-message-storage","eid":"sendbird","topic":"storage","slug":"sendbird-free-plan-unlimited-message-storage","provider":"sendbird free plan 'unlimited message storage'","url":"https://sendbird.com/pricing","domain":"sendbird.com","category":"rejected-provider","tier":null,"verdict":"fails-quota","vorder":6,"grp":"rejected","self_hosted":0,"confidence":"reported","binding":"none","identity_kind":"email","identity_basis":"defaulted","needs_card":null,"needs_phone":null,"needs_id":null,"needs_institution":null,"country":null,"crypto":null,"interfaces":null,"egress_metered":0,"per_object_bytes":null,"retention_days":null,"verified_at":"2026-10-21T00:00:00.000Z","verified_basis":"inherited","checked_on":"2026-10-21","stale_on":"2026-11-05","n_evidence":1,"usd_month":null,"usd_per_tb_month":null,"summary":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell.","duplicate_of":null,"n_unknown":16,"free_unit":"none"},"record":{"topic":"storage","slug":"sendbird-free-plan-unlimited-message-storage","provider":"sendbird free plan 'unlimited message storage'","url":"https://sendbird.com/pricing","category":"rejected-provider","free_tier":{"stated":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell.","unit":"none","metered_on":"none","source_url":"https://sendbird.com/pricing","read_on":"2026-10-21","notes":null},"per_object_cap":{"stated":"not recorded","bytes":null,"source_url":"https://sendbird.com/pricing","notes":"not recorded"},"retention":{"stated":"not recorded","days":null,"source_url":"https://sendbird.com/pricing","notes":null},"egress":{"terms":"not recorded","metered":false},"interface":["unknown"],"interface_detail":null,"tooling":"not recorded","chaining":"not recorded","limits":[],"limits_note":null,"identity_cost":{"kind":"email","detail":null,"country":null},"reliability_note":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell.","confidence":"reported","confidence_note":null,"evidence":[{"url":"https://sendbird.com/pricing","date":"2026-10-21","proved":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell."}],"verdict":"fails-quota","verified_at":"2026-10-21T00:00:00.000Z","notes":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell.","extras":{"dead_end":{"failure_class":"retention","why":"Unlimited is a rate allowance; retention is 6 months and the same pricing page says so twice. Extended retention is the paid upsell.","retry_when":null,"first_recorded":"2026-10-21"}},"binding":"none","binding_note":null},"claims":[{"path":"$.free_tier.stated","kind":"free-quota","num":null,"unit":null,"per":null,"currency":null,"usd":null,"fx_date":null,"parse":"unparsed"}],"unknown":[["$.binding_note","boilerplate"],["$.chaining","not-recorded"],["$.confidence_note","withheld"],["$.egress.terms","not-recorded"],["$.extras.dead_end.retry_when","process"],["$.free_tier.notes","process"],["$.identity_cost.detail","defaulted"],["$.identity_cost.kind","identity-defaulted"],["$.interface","interface-unknown"],["$.interface_detail","withheld"],["$.limits_note","process"],["$.per_object_cap.notes","not-recorded"],["$.per_object_cap.stated","not-recorded"],["$.retention.notes","process"],["$.retention.stated","not-recorded"],["$.tooling","not-recorded"]],"history":[],"drift":[]}]}